Help Center

Here you can find the answers to some of our most frequently asked questions. If you still need to get in touch with us about anything, please do not hesitate! We strive to respond as promptly as possible and provide accurate information to our customers. Response time is typically within 24 hours

  • Contact
  • Size Guide
  • Orders & Payment
  • Shipping
  • Returns & Exchanges

Contact

 

Phone
(213) 741-0621
Mon-Fri: 8:30am to 5:30pm PST

 

Live Chat
Mon-Fri: 8:30am to 6pm PST
Sat-Sun: 10am to 6pm PST

 

Email
hello@modrefclothing.com

 

Social
Facebook
Instagram
Spotify

 

 

 

 

 

Size Guide

Size Guide

All measurements are in inches 

Women
S M L
4 - 6 6 - 8 8 - 10
Chest 34 - 35 ¾ 35 ¾ - 37 ½ 37 ½ - 39 ¼
Waist 26 - 27 ¾ 27 ¾ - 29 ¼ 29 ¼ - 31
Hip 27 - 38 ¾ 38 ¾ - 40 ½ 40 ½ - 41 ¾
 
Men
S M L XL XXL
Chest 35 ¾ - 37 ¾  37 ¾ - 39 ¾  39 ¾ - 42 ¼  42 ¼ - 44 ¼ 44 ¼ - 46 ¼
Waist 28 - 29 29 ½ - 31 31 ¾ - 33 33 ¾ - 35 35 ¾ - 37
Hip 36 ¾ - 38 38 ¾ - 40 40 ¾ - 42 42 ¾ - 44 44 ¾ - 46

Orders & Payment

 

Orders

When will my order ship?

Orders ship within five (5) business days, pending availability and payment verification. Once an order is submitted, an email will be sent with the tracking information.

 

Will I have to pay tax?

Taxes will be shown at checkout. Tax rates may vary based on state, county, and local tax rules.

 

Where is my online order being shipped from?

All online orders are being shipped from our warehouse in Los Angeles, CA.

 

How do I know when my order has shipped out?

An email will be sent with the tracking information of your order. You can follow your order’s progress through the tracker.

 

Can I place an order online and do an in-store pickup?

Yes. Please select “In-store Pickup” when selecting a shipping method for your order and you may pick up your items at ROW DTLA, 777 S. Alameda St. Unit 140, Los Angeles, CA 90021. We are now offering curbside pickup as well!

 

Payment

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express and Discover. Apple Pay, Paypal and Google Pay are also accepted.

 

How can I use promo codes?

Please enter the promo codes at checkout. Promo codes can’t be combined with any other promotion.

 

Does my store credit expire?

Store credit has no expiration.

 

 

 

 

Shipping

 

When will my order ship?

Orders ship within five (5) business days, pending availability and payment verification. Once an order is submitted, an email will be sent with the tracking information.

 

Will I have to pay tax?

Taxes will be shown at checkout. Tax rates may vary based on state, county, and local tax rules.

 

Where is my online order being shipped from?

All online orders are being shipped from our warehouse in Los Angeles, CA.

 

How do I know when my order has shipped out?

An email will be sent with the tracking information of your order. You can follow your order’s progress through the tracker.

 

 

 

 

Returns & Exchanges

 

What is your return/exchange policy?

For all online purchases, returns requests must be emailed within fourteen (14) days from delivery date. Product must be in its original condition (with tags attached) in its original packaging. All sale products, jewelry, products purchased with promo codes and e-gift cards are ineligible for return, exchange, refund or store credit.

In-store purchases are only eligible for store credit/exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from delivery. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.

 

How do I submit a return/exchange request?

Please email hello@modrefclothing.com for any return/exchange request.

 

I received a damaged product. What should I do?

Please email hello@modrefclothing.com with your order information and a photo of the defective area. Please note all goods are to be inspected for any defects as soon as the package is received.

 

When will I receive my refund?

Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.