Orders & Payment

 

Orders

When will my order ship?

Orders ship within five (5) business days, pending availability and payment verification. Once an order is submitted, an email will be sent with the tracking information.

 

Will I have to pay tax?

Taxes will be shown at checkout. Tax rates may vary based on state, county, and local tax rules.

 

Where is my online order being shipped from?

All online orders are being shipped from our warehouse in Los Angeles, CA.

 

How do I know when my order has shipped out?

An email will be sent with the tracking information of your order. You can follow your order’s progress through the tracker.

 

Can I place an order online and do an in-store pickup?

Yes. Please select “In-store Pickup” when selecting a shipping method for your order and you may pick up your items at ROW DTLA, 777 S. Alameda St. Unit 140, Los Angeles, CA 90021. We are now offering curbside pickup as well!

 

Payment

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express and Discover. Apple Pay, Paypal and Google Pay are also accepted.

 

How can I use promo codes?

Please enter the promo codes at checkout. Promo codes can’t be combined with any other promotion.

 

Does my store credit expire?

Store credit has no expiration.