What is your return/exchange policy?
For all online purchases, returns requests must be requested through our return portal within fourteen (14) days from delivery date for a full refund back to the original form of payment or as a gift card/store credit. Product(s) must be in its original condition and original packaging. All sale items, jewelry, accessories, or any items purchased with promo codes (with the exception of the initial 10% "welcome" code) are ineligible for return, exchange, refund or store credit.
In-store purchases are only eligible for store credit/exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from delivery. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.
The customer is responsible for all shipping fees for all returns. The return shipping fee may be deducted from your refund.
All beanies, hats, jewelry, and personal use items are Final Sale.
All non-damaged, non-defective returns from in-store and online purchases are subject to a 20% restocking fee.
The customer is responsible for all shipping fees associated with any returns.
Do you accept returns after 30 days?
If the item(s) is not returned within thirty (30) days from the return approval date, the return approval and shipping label will be canceled. Returns/exchanges will be ineligible after the thirty (30) days period. There will be no exceptions.
How do I submit a return/exchange request?
Please visit our return portal for any return/exchange request.
I received a damaged product. What should I do?
Please submit a request on our return portal. Please note all goods are to be inspected for any defects as soon as the package is received.
When will I receive my refund?
Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.
Our online returns policy applies only to orders placed on modrefstores.com, commonmarketstores.com and commonmarketshop.com.
We reserve the right to revise above policy at any time, with or without notice (subject to applicable law), if such policies are not a contract of any kind.