What is your return/exchange policy?
For all online purchases, returns requests must be emailed within fourteen (14) days from delivery date. Product must be in its original condition and in its original packaging. All sale products, jewelry, products purchased with promo codes and e-gift cards are ineligible for return, exchange, refund or store credit.
In-store purchases are only eligible for store credit/exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from delivery. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.
All non-damaged, non-defective returns from in-store and online purchases are subject to a 20% restocking fee.
Customer is responsible for all shipping fees for all returns. The return shipping fee may be deducted from your refund.
Do you accept returns after 30 days?
If the item(s) is not returned within thirty (30) days from the return approval date, the return approval and shipping label will be canceled. Returns/exchanges will be ineligible after the thirty (30) days period. There will be no exceptions.
How do I submit a return/exchange request?
Please email firstname.lastname@example.org for any return/exchange request.
I received a damaged product. What should I do?
Please email email@example.com with your order information and a photo of the defective area. Please note all goods are to be inspected for any defects as soon as the package is received.
When will I receive my refund?
Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.