Returns & Exchanges

What is your return and exchange policy?

For all online purchases, return requests must be submitted through our Returns & Exchanges portal within fourteen (14) days from delivery date for a full refund back to the original form of payment or store credit. Product(s) must be in its original condition original packaging. All sale items, jewelry, accessories, or any items purchased with promo codes (with the exception of the initial 10% "welcome" code) are ineligible for return, exchange, refund or store credit.

In-store purchases are only eligible for store credit or an exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from purchase. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.

The customer is responsible for all shipping fees associated with any returns. The return shipping fee may be deducted from your refund. 

All beanies, hats, jewelry, and personal use items are Final Sale.

All non-damaged, non-defective returns from in-store and online purchases are subject to a 20% restocking fee.

Do you accept returns after 30 days?

If the item(s) is not returned within thirty (30) days from the return approval date, the return approval and shipping label will be canceled. Returns and exchanges will be ineligible after the thirty (30) day period. There will be no exceptions.

How do I submit a return or exchange request?

Please visit our Returns & Exchanges portal to submit a request.

I received a damaged product. What should I do?

Please visit our Returns & Exchanges portal to submit a request with photos of the damaged area. Please note all goods are to be inspected for any defects as soon as the package is received. 

When will I receive my refund?

Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.

What is Re:do? 

Re:do provides complimentary and unlimited return shipping for exchange or store credit requests for a nominal fee of $1.98. This excludes shipping fees associated with return requests. 



When will my order ship?

Orders will ship within 1-3 business days, pending availability and payment verification. Once an order is fulfilled, a shipping confirmation email will be sent with the tracking information.

Will I have to pay tax?

Taxes will be shown at checkout. Tax rates may vary based on state, county, and local tax rules.

Will I have to pay for tax or customs fees on my international order?

International orders may be subject to import taxes, custom duties, and/or fees imposed by the destination country. These charges are typically due at the time of delivery. The customer is responsible for all shipping fees and any additional fees at the time of delivery. Canceled orders due to inability to pay for customs fees may be subject to a 20% restocking fee. Shipping fees will not be refunded for any canceled orders.


What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express and Discover. Apple Pay, Paypal and Google Pay are also accepted.

How can I use promo codes?

Please enter the promo codes at checkout. Promo codes cannot be combined with any other promotion.

Does my store credit expire?

Store credit does not have an expiration unless otherwise stated upon the time the Gift Card was issued.  


Online Orders


Where is my online order being shipped from?

All online orders are being shipped from our warehouse in Los Angeles, CA.

How do I know when my order has shipped out?

An email will be sent with the tracking information of your order. You can follow your order's progress through the tracker.

Can I place an order online and do an in-store pickup?

Yes. Please select "In-store Pickup" when selecting a shipping method for your order and you may pick up your items at ROW DTLA, 777 S. Alameda St. Unit 140, Los Angeles, CA 90021.

I never received my package, what do I do? 

When you place an order with us, please note that the liability is between you and the shipping provider (UPS, USPS). We do not make any exceptions to this policy.

We are always happy to assist you with any packages not marked as delivered by the shipping company. MOD REF | Common Market is not responsible for any lost or stolen package.


For contact information, please visit this page.

We strive to respond as promptly as possible and provide accurate information to our customers. Response time is typically within 24 hours.

Phone: (213) 741-0621

General Inquiries


Email for any wholesale/distribution inquiries.

Careers & Opportunities

We're always looking for intuitive and creative people to join our team in Los Angeles and have all kinds of opportunities for the right person. We’d love to meet you. Email your resume to