Returns & Exchanges
What is your return/exchange policy?
For all online purchases, returns requests must be emailed within fourteen (14) days from delivery date. Product must be in its original condition (with tags attached) in its original packaging. All sale products, jewelry, products purchased with promo codes and e-gift cards are ineligible for return, exchange, refund or store credit.
In-store purchases are only eligible for store credit/exchange. A refund is not offered for product(s) purchased in-store. Please have the receipt and the product(s) in its original condition (with tags attached) within fourteen (14) days from delivery. All sale products, products purchased with a promo code, and e-gift cards are ineligible for return, exchange or store credit.
How do I submit a return/exchange request?
Please email firstname.lastname@example.org for any return/exchange request.
I received a damaged product. What should I do?
Please email email@example.com as soon as you find the damage with your order information and a photo of the defective area. Please note all goods are to be inspected for any defects as soon as the package is received.
When will I receive my refund?
Once the return has been received at our facility, please allow at least five (5) business days for your refund to be issued. Our team will notify you once the refund has been processed.
For Shipping/Returns information, please visit this page.
When will my order ship?
Orders ship within five (5) business days, pending availability and payment verification. Once an order is submitted, an email will be sent with the tracking information.
Will I have to pay tax?
Taxes will be shown at checkout. Tax rates may vary based on state, county, and local tax rules.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and Discover. Apple Pay, Paypal and Google Pay are also accepted.
How can I use promo codes?
Please enter the promo codes at checkout. Promo codes can't be combined with any other promotion.
Does my store credit expire?
Store credit has no expiration.
Where is my online order being shipped from?
All online orders are being shipped from our warehouse in Los Angeles, CA.
How do I know when my order has shipped out?
An email will be sent with the tracking information of your order. You can follow your order's progress through the tracker.
Can I place an order online and do an in-store pickup?
Yes. Please select "In-store Pickup" when selecting a shipping method for your order and you may pick up your items at ROW DTLA, 777 S. Alameda St. Unit 140, Los Angeles, CA 90021. Due to COVID-19, we are currently not offering any in-store pickups until further notice.
For Contact information, please visit this page.
We strive to respond as promptly as possible and provide accurate information to our customers. Response time is typically within 24 hours.
Phone: (213) 741-0621
Email firstname.lastname@example.org for any wholesale/distribution inquiries.
Careers / Opportunities
We're always looking for intuitive and creative people to join our team in Los Angeles, and have all kinds of opportunities for the right person. We’d love to meet you. Email your resume to email@example.com.